AI can change the game because, when applied correctly it is able to simultaneously bring the "holy trinity" of benefits that make AI faster, better, and less expensive. It's no longer about picking either of these three benefits.

The advanced service desk technology can produce the same results as human beings, within the flash of an eye. Without the expense of human labor (after the initial setup) the transaction cost can drop to almost zero. When people are eliminated from the process of delivery, the scope for human error is drastically diminished. AI can deliver results that are constant, accurate, efficient, and more efficient over time.

Service Desk: AI Use Cases

There is an increasing amount of AI and automation-related use cases that are becoming popular across Workflow Automation all over the world. These are applications that can be implemented with AI and intelligent automation that our customers are using to enhance the experience of employees while also increasing the efficiency of their IT Support groups.

AI Chatbots Delivering Virtual Service Agents (VSAs)

Chatbot-driven virtual service agents provide 24 hour, automated first-contact support to employees. They typically handle simple inquiries, service requests or information queries. It can be a text-based chat or a voice-driven interface. With the integration, the chatbot can access the service catalog, FAQs, service status information, the knowledge base, and any other information in the assyst CMDB. It also lets you integrate with other platforms like Microsoft Teams.

AI Driven Insights for Delivery Teams

The assyst InfoZone, an intelligent assistant for members of the delivery team which is part of the assyst ITSM Solution, is the assyst InfoZone. It is a record-mining agent that performs real-time analysis of old records to find solutions and give assyst users the information they require, as they need it. The InfoZone reacts to the context of the user to provide relevant information on the fly.

Automated Detect and Correct Resilient Infrastructure

The aism agents usually spend a lot of time dealing with incidents that can be both automatically detected and automatically resolved. artificial intelligence-powered event management enables administrators to spot infrastructure issues in real-time and then trigger automated workflows to fix the issue before IT customers become affected. AI is a leader in this field since it can process more information than humans could handle, and it is much more fast than a human.

Intelligent Ticket Handling

Companies that manually route issues to teams waste time (and often commit mistakes) in a simple task. When there is a big backlog of tickets, it can be hours or even days before a ticket can be directed to the right team or subject matter expert for actions. The IT customer may still be waiting, which could result in a loss of productivity.

Trend Identification and Decision Assistance

AIs are adept at mining data for useful information. They can connect the dots of a multitude of data points and quickly analyze vast and diverse data sets. AI can bring deep analytics - the stuff that was previously difficult or time-consuming - into the realm of possibility.

AI-Assisted Knowledge Management

It's not easy for service desk agents as well as other IT subject experts to find the time to create the knowledge-based artifacts that users require to help them self-solve issues. It's a trap; they're too busy fighting fires to stop and capture the information that can help stop the fighting.

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